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| Registros recuperados: 29 | |
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| Gomez, Miguel I.; McLaughlin, Edward W.; Wittink, Dick R.. |
| We measure the links between store attribute perceptions and customer satisfaction, and between customer satisfaction and sales performance, in the food retail sector. Our data set consists of six waves of customer satisfaction and sales information for about 250 stores over the period 1998-2001 for a publicly held supermarket company. We construct a statistical model to address nonlinearities and asymmetries in the satisfaction-sales performance links, and we illustrate how food retailers can affect store revenues by managing customer satisfaction. Contributions of our study include the analysis of behavioral consequences of customer satisfaction in the food retail sector, the measurement of complexities of the satisfaction-sales performance links based... |
| Tipo: Conference Paper or Presentation |
Palavras-chave: Consumer/Household Economics. |
| Ano: 2003 |
URL: http://purl.umn.edu/22048 |
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| McLaughlin, Edward W.; Perosio, Debra J.. |
| Over the past several decades, the fresh fruit and vegetable industry has been one of the most dynamic sectors in the U. S. food system. Consumer demand has soared to record levels and both suppliers and distributors have responded with impressive new programs, products and technologies. The objective of this report is to provide critical information on one of the most influential but least studied elements of the produce system: the supermarket produce buyer. This buyer represents the "gate-keeper" between the supply end of the distribution channel and the supermarket shelves. His standard operating practices (SOPs) and decisions have an enormous influence on industry performance. A "framework" for produce buying and selling SOPs is set forth in Section... |
| Tipo: Technical Report |
Palavras-chave: Agribusiness. |
| Ano: 1994 |
URL: http://purl.umn.edu/123000 |
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| McLaughlin, Edward W.. |
| "Koninklijke Ahold nv" (Royal Dutch Ahold) was the leading food retailer in The Netherlands in 1990 with an approximately 36% share of the food and grocery market. Moreover, its four U. S. companies (Giant Food Stores, PA.; Bi-Lo, NC.; Finast, OR.; and Tops Friendly Markets, NY) ranked it number ten among the largest U. S. food retailers . Despite this dominance and obvious knowledge of food wholesale and retail distribution, Ahold had historically been unable to capture a satisfactory share of the fresh food business in The Netherlands. Yet this business represented approximately $7 billion in current business and, perhaps more importantly, was thought by many to hold the key to future success in the food industry. The case study documents the set of... |
| Tipo: Working or Discussion Paper |
Palavras-chave: Agribusiness. |
| Ano: 1991 |
URL: http://purl.umn.edu/116098 |
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| Park, John L.; McLaughlin, Edward W.. |
| The retail food industry has taken initiatives to improve cost and to return the focus of management to the consumer. Among these initiatives are Efficient Consumer Response (ECR) and category management. A mail questionnaire elicited perceptions on these issues from 95 executives among U.S. food wholesalers and retailers. This study found that ECR category management are being used to streamline costs and to remove logistical inefficiencies. Although it is widely recognized that category management provides a consumer focus, distributors seemingly brush aside tactics that target individual customers in favor of efforts that target logistical efficiency. |
| Tipo: Journal Article |
Palavras-chave: Agribusiness; Marketing. |
| Ano: 1998 |
URL: http://purl.umn.edu/26875 |
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| Fredericks, Peter J.; McLaughlin, Edward W.. |
| The introduction of new products to U.s. supermarkets is a business function with significant implications for all food system participants -from manufactures and supermarket retailers to consumers. In 1991 over 16,000 new items were introduced into the U.s. grocery distribution system, more than a 1,000 percent increase from the average number of annual introductions during the 1970s. Despite the magnitude of product introductions, and given the central role supermarket buyers play in the ultimate success or failure of manufacturers' new products, the new product procurement process of U.s. supermarket chains has comparatively been little researched. The intent of this study was to examine the new product review process of U.s. supermarket chains and... |
| Tipo: Working Paper |
Palavras-chave: Agribusiness. |
| Ano: 1992 |
URL: http://purl.umn.edu/123087 |
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| McLaughlin, Edward W.; Hawkes, Gerard F.; Perosio, Debra J.; Russo, David M.. |
| The New York State food industry is one of the most diverse and dynamic state-wide industries in the country. Increasing manufacturer consolidation along with intensifying competition has created a dramatic need for more and better information regarding both current operations and anticipated trends in the food industry. This report is the first in a series of annual studies which examines the nature of the food industry in New York State, with a particular focus at the retail level. The research approach for this study consisted of gathering information and operating data from a variety of government and industry sources and included an in-depth questionnaire sent to every wholesale and retail company operating in N~w York State. Until now, such... |
| Tipo: Working Paper |
Palavras-chave: Agribusiness; Industrial Organization. |
| Ano: 1992 |
URL: http://purl.umn.edu/123078 |
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| McLaughlin, Edward W.; Perosio, Debra J.. |
| Producers and marketers of agricultural commodities are often beset with a similar set of problems that generally may be reduced to the following question: "how can we modify our product or program in such a way as to gain a competitive edge on our competition?" As every commodity marketer knows, there is, unfortunately, no easy answer to this question. Obtaining higher prices and returns for agricultural products is possible, but requires commitment, vision and attention to the ever-changing marketplace. The current monograph contains two case studies that approach this perennial question from different agricultural commodity industries--fresh produce and turkeys--that are surrounded by different sets of basic supply and demand conditions. Yet, in each... |
| Tipo: Working or Discussion Paper |
Palavras-chave: Marketing. |
| Ano: 1993 |
URL: http://purl.umn.edu/116108 |
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| McLaughlin, Edward W.; Hawkes, Gerard F.; Park, Kristen; Perosio, Debra J.. |
| For at least a decade, supermarket operators have turned increasingly to fresh foods for the strategic direction of their business by remodeling existing stores and building new stores to feature and emphasize produce, the delicatessen, the bakery, and other perishable departments. These departments have been the fastest growing and offer the greatest future sales potential as consumer demand for "fresh" and "ready to eat" prepared foods continues to grow. Despite these prospects, little is actually known about how consumers perceive and respond to product offerings and retailer initiatives in perishable departments. The objective ofthis report is to shed light on consumer attitudes and behavior with respect to one of the major supermarket perishable... |
| Tipo: Technical Report |
Palavras-chave: Agribusiness; Consumer/Household Economics; Food Consumption/Nutrition/Food Safety. |
| Ano: 1995 |
URL: http://purl.umn.edu/122993 |
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| Perosio, Debra J.; McLaughlin, Edward W.; Cuellar, Sandra; Park, Kristen. |
| Much of the success of the produce industry relies on a carefully choreographed supply chain. Planting the perfect varieties, harvesting at the peak of ripeness, packing in customized cartons, transporting fresh produce thousands of miles, and merchandising, marketing and promoting it at just the right moment, is a feat that relies on careful and detailed communication and coordination between grower/shippers and produce retailers. The objective of this study is to document the status, challenges and changes within the fresh produce distribution system. The method guiding this study has three major components: (1) a review of the relevant trade and academic literature on the fresh produce industry, (2) an extensive mail questionnaire directed at produce... |
| Tipo: Working Paper |
Palavras-chave: Agribusiness. |
| Ano: 2001 |
URL: http://purl.umn.edu/122645 |
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| McLaughlin, Edward W.; Russo, David M.. |
| New York City boasts one of the world's largest urban areas and metropolitan populations. These conditions present enormous challenges to the distribution of food products for New York City residents. The distribution system that has emerged in response to these challenges is unique: specialty store food sales, in particular, are more important in New York than in any other state. Yet very few studies have attempted to examine or document the system's uniqueness. This paper reports on a study conducted of one especially distinctive aspect of New York's food distribution landscape, the Korean Grocery Store. Ninety Korean food store owners were personally interviewed, by trained interviewers fluent in Korean, regarding their perceptions, standard retail... |
| Tipo: Working Paper |
Palavras-chave: Agribusiness. |
| Ano: 1992 |
URL: http://purl.umn.edu/123082 |
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| Registros recuperados: 29 | |
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